Refund and Cancellation Policy
This Refund and Cancellation Policy explains the conditions under which bookings arranged through PriveService may be canceled and whether refunds may be available. Because travel services often involve coordination with transportation providers and partners, cancellation conditions may vary depending on the type of service and the timing of the cancellation request.
Booking Confirmation
Travel services arranged through PriveService typically require confirmation before the service date. Confirmation may occur after communication between the client and our team regarding availability, pricing, pickup details, and service requirements.
Cancellation Requests
Clients may request to cancel a service before the scheduled pickup or service time. Cancellation requests should be submitted as early as possible so that transportation partners can be informed and schedules adjusted accordingly.
- Early cancellation requests are more likely to qualify for adjustments or refunds.
- Late cancellations may be subject to provider conditions.
- Cancellation conditions may vary depending on the partner provider.
Refund Eligibility
Refund eligibility depends on several factors including the timing of the cancellation request, the type of service booked, and the policies of the partner provider responsible for the transportation service.
Whenever possible, PriveService will attempt to assist clients in coordinating refunds or alternative arrangements with service providers.
No‑Show Policy
If a passenger fails to appear at the agreed pickup location without prior notice, the booking may be considered a "no‑show." In such cases, refunds may not be available because transportation providers may have already allocated vehicles and drivers for the scheduled service.
Changes to Bookings
Clients may request modifications to bookings when possible. Changes may include adjusting pickup times, updating destinations, or modifying travel schedules. Availability of modifications depends on scheduling conditions and partner availability.
Unexpected Circumstances
Certain situations beyond the control of PriveService or its transportation partners may affect travel services. Examples include extreme weather conditions, road closures, airport disruptions, or transportation delays. In such situations, our team will make reasonable efforts to coordinate alternative solutions when possible.
Contact
If you have questions regarding cancellations or refunds, please contact PriveService through the communication methods available on the website. Our team will provide guidance regarding the specific conditions applicable to your booking.